What should I do if my item is faulty?
We take pride in our quality and want to sort out any issues with faulty items straight away. If you discover a fault, please contact us with the order number, description and photograph of the fault and we’ll get back to you as soon as we can.
Do you offer wholesale discounts for bulk buying?
We don’t offer wholesale. We are an exclusive online retailer only selling to Men and Cubs that fit our mould. If you are interested in becoming a stockist, please contact our Mother, Dominique on [email protected]
Can you tell me if you’re getting an item back in stock?
If one of our items is out of stock you can request to be notified when it comes back in. If you do this we’ll email you as soon as it lands back in our warehouse so you’ll be the first to know when it will be back on our website. We will also email to let you know if the line is discontinued for any reason.
Can I buy INDIVIDUAL MAN OR CUB PIECES?
We like our men to match so our website is set up to sell in bundles of at least one Man and Cub size. However, we understand that you may have reason to purchase individual pieces – your Cub may have grown, or may have lost their item. In this case please select from the drop down size menu on the product page ‘No MAN size required’. The price will automatically change and you can continue your order in the usual way. The same can be done in reverse for MAN only orders.
I HAVE MORE THAN ONE MAN or CUB. HOW DO I ORDER FOR all of THEM?
Twins and multiples – next to the ‘CUB SIZE’ drop down menu on the product page there is a second drop down menu to select the quantity. As default this is populated to 1, but you can change it as required and the price will automatically change.
Cubs of different ages – underneath the ‘CUB SIZE’ drop down menu on the product page is an option to ‘add a different Cub size’. Select this option and a second ‘CUB SIZE’ drop down menu will appear for you to add an additional and different Cub size to your order. The quantity can be amended as required for each separate size. The same process can be used to add different Man sizes.
Please note actual colours may vary and may look different on the real product to how you see them on your computer screen. Every screen has a different capability to display colours and everyone sees these colours differently. Our photos aim to show the products as true to life as possible, but please understand that actual colour may vary.